SHIPPING POLICY

American Royal Tea uses two services for mailing and shipping: (1) the United States Postal Service ("USPS") and (2) United Parcel Service ("UPS").  When available, ART will provide a tracking code for you to track your package.

ART's goal is to keep shipping / mailing fees as low as possible, but to make sure that your package arrives safely. 1 ounce to 8 ounce sizes will be sent in a thick, cardboard box approximately 3" x 4" x 6", or comparable size. This size fits in most standard U.S. postal boxes. Larger sized items are sent in larger boxes weighing from 16 oz. to 4 pounds, depending on the order. Standard shipping rates are outlined on the website at checkout. Customers may adjust shipping weight and order prior to submitting payment.

International Shipping

American Royal Tea ships internationally to select regions, but generally ships to most countries in Europe, the Caribbean, South America, Canada and some countries in Africa and Asia. Shipping rates to international addresses are significantly higher than rates within the United States.

Insurance

Items are not sent as "insured."

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

If you ordered the wrong item, it is eligible for an even exchange for items of the same cost. Even exchanges can be shipped/returned for free. All other exchanges/returns must be shipped at the customer's expense.

 

If the original item is cheaper, you will be invoiced the balance. If the original item costs more than then you will be refunded the balance.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

  • Any item that is returned more than 30 days after delivery

To return your product, you should mail your product to:

American Royal Tea

548 Market Street, #38322

San Francisco California US 94104


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Once received, refunds can take 3 to 10 days to show in your banking account or credited to your credit card.

Late or missing refunds (if applicable)
If you haven’t received a refund in 5 to 14 days, first check your bank account again. Once the product is received, refunds can take 3 to 10 days to show in your banking account or credited to your credit card.


Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@americanroyaltea.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@americanroyaltea.com and send your item to: 548 Market Street, #38322 San Francisco California US 94104.

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Cancellation of Purchase

Accidents happen. If your intent was not to make a purchase, then please contact orders@americanroyaltea.com within 3 days of purchase confirmation or package receiving for a refund.

PAYMENT METHOD

Secure Online Purchasing

American Royal Tea uses secure third-party gateway options for purchases, specifically, Wix Payments and PayPal. These services provide secure transactions for credit and debit cards.

Offline Secure Purchasing

American Royal Tea provides offline secure purchases through third-party gateways using card reading apps and readers that connect to mobile devices such as tablets and smartphones. American Royal Tea uses Paypal and/or Stripe card readers for mobile purchases.

Once a card is swiped, it is immediately encrypted and transmitted to the third-party gateway. No identifying information is kept on mobile devices or tablets.

Online Point-of-Sale

American Royal Tea ("ART") is powered by Wix. An item is purchased after the customer enters payment information and clicks "Checkout"  or "Submit". After pressing "Checkout" or "Submit," the customer is sent to a confirmation page and receives a confirmation email at the email address they provided. ART is not liable for an incorrectly submitted email address. 

ART may be available on alternative point-of-sale or marketplace sites such as OpenSky, Faire, "pop up" stores and fairs. Alternative point-of-sale or marketplace sites use their own secure, proprietary ecommerce system. 

Offline or "pop up" sales are powered by Stripe or PayPal encrypted POS system and facilitated by Android OS or swipe/chip card reader. 

WHOLESALE INQUIRIES

American Royal Tea proudly provides wholesale orders direct to hospitality industries (restaurants, hotels, inns, cafes, museums, etc.).

 

Minimum orders of $250 with a maximum of four choices. Please email wholesale at americanroyaltea dot com, or submit an inquiry on our contact page.

Please be prepared to provide your seller's permit number.

© 2019-2020 American Royal Tea™

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