Policy & Terms

Online Point-of-Sale

American Royal Tea ("ART") is powered by Shopify. An item is purchased after the customer enters payment information and clicks "Checkout"  or "Submit". After pressing "Checkout" or "Submit," the customer is sent to a confirmation page and receives a confirmation email at the email address they provided. ART is not liable for an incorrectly submitted email address. 

ART may be available on alternative point-of-sale sites such as OpenSky, "pop up" stores and fairs. OpenSky uses its own secure, proprietary ecommerce system. 

Offline or "pop up" sales are powered by Shopify encrypted POS system and facilitated by Android OS. 

Shipping / Mailing

American Royal Tea uses two services for mailing and shipping: (1) the United States Postal Service ("USPS") and (2) United Parcel Service ("UPS").  When available, ART will provide a tracking code for you to track your package.

ART's goal is to keep shipping / mailing fees as low as possible, but to make sure that your package arrives safely. 1 ounce to 8 ounce sizes will be sent in a thick, cardboard box approximately 3" x 4" x 6", or comparable size. This size fits in most standard U.S. postal boxes. Larger sized items are sent in larger boxes weighing from 16 oz. to 4 pounds, depending on the order. Standard shipping rates are outlined on the website at checkout. Customers may adjust shipping weight and order prior to submitting payment.

Shipping Costs

Shipping is sent by U.S. Postal Service 1st  Class Mail, U.S. Postal Service Priority Mail, or UPS.

Shipping costs are based on the weight of the product, and priority and average between $2.50 (2 ounces or less) and $10.00 (16 ounces/1 pound). Expedited and larger packages will costs significantly more than $2.50, specifically up to $5.00 - $25.00 more --depending on expedited time frame. 2-day deliveries costs more than First-Class Mail, and 1-day/overnight has a significantly higher rate than all shipping options.

Packages are shipped without a needed signature. 

International Shipping

American Royal Tea ships internationally to select regions, but generally ships to most countries in Europe, the Caribbean, South America, Canada and some countries in Africa and Asia. Shipping rates to international addresses are significantly higher than rates within the United States.

Insurance

Items are not sent as "insured."

Cancellation of Purchase

Accidents happen. If your intent was not to make a purchase, then please contact orders@americanroyaltea.com within 3 days of purchase confirmation or package receiving for a refund.

Refunds

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@americanroyaltea.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@americanroyaltea.com and send your item to: 548 Market Street, #38322 San Francisco California US 94104.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: American Royal Tea, 548 Market Street, #38322 San Francisco California US 94104

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item..

Secure Online Purchasing

American Royal Tea uses secure third-party gateway options for purchases, specifically, Shopify Payments via Stripe and PayPal. These services provide secure transactions for credit and debit cards.

Offline Secure Purchasing

American Royal Tea provides offline secure purchases through third-party gateways using card reading apps and readers that connect to mobile devices such as tablets and smartphones. American Royal Tea uses Paypal, Square and/or Shopify via Stripe card readers for mobile purchases.

Once a card is swiped, it is immediately encrypted and transmitted to the third-party gateway. No identifying information is kept on mobile devices or tablets.

Wholesale

Unfortunately, American Royal Tea cannot provide wholesale orders. A majority of our tisanes and teas are available in 16 oz./1 lb. orders.

This Privacy Policy governs the manner in which American Royal Tea collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.americanroyaltea.com website ("Site"). This privacy policy applies to the Site and all products and services offered by American Royal Tea.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

American Royal Tea may collect and use Users personal information for the following purposes:

- To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

- To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

- To improve our Site

We may use feedback you provide to improve our products and services.

- To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

- To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

American Royal Tea has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

American Royal Tea

http://www.americanroyaltea.com

548 Market Street, #38322

San Francisco, CA 94104

(415) 741-2086

questions@americanroyaltea.com

This document was last updated on January 23, 2016